I received a confirmation email, but my reservation does not appear in my account.

If you have received a confirmation email from the building, but the reservation does not appear in your history or your schedule, it means that an error has occurred. We kindly ask you to forward us the confirmation email you received to hello@worklib.io so that we can take the necessary steps to correct the error.

I paid for the reservation, but I did not receive an email and my reservation does not appear in my account.

If your credit balance has been impacted by the reservation, but you did not receive an email (neither from us nor from the building) and the reservation does not appear in your history or your schedule, please contact us and provide us with the details of the reservation made: building and workspace, date and time, and the number of credits used.

We will verify that the reservation is indeed registered by the building and take the necessary steps to correct the error.

There is no trace of my request anywhere.

Sometimes, a temporary network interruption, either on our server or on your device, can prevent a reservation from being properly recorded. Usually, this triggers an error message, but sometimes you are redirected to the reservation page without any further information.

If your credit balance has not been impacted, and you did not receive an email (neither from us nor from the building), and the reservation does not appear in your history or your schedule, it means that the request did not go through. In this case, you can make a new reservation.

If this does not work on the second attempt, we kindly ask you to contact us and provide us with the details of your request: building and workspace, date and time.